Privacy Policy —
How 51games Handles Your Personal Data

01 Introduction

This Privacy Policy is issued by 51games ("we," "us," "our," "the Platform") and applies to all personal information collected through the 51games website at 51games.click and any associated mobile interfaces, customer support channels, and communications.

51games is committed to protecting the privacy and security of the personal data of every registered player and site visitor. This Policy has been prepared in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations. We are registered with the National Privacy Commission of the Philippines in accordance with applicable requirements.

By registering an account, making a deposit, or continuing to use the 51games platform, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree to the terms of this Policy, please do not use the platform.

This Policy should be read alongside the 51games Terms and Conditions and Responsible Gaming Policy, which are incorporated by reference.

02 What Personal Data We Collect

51games collects personal data through several channels — account registration, identity verification, payment processing, gameplay activity, customer support interactions, and your use of our website. The categories of data we collect include:

2.1 Account and Identity Data

• Full legal name as it appears on a government-issued ID
• Date of birth (required to verify the minimum age of 21)
• Email address and mobile phone number
• Username and encrypted account password
• Government-issued identification documents (e.g., Philippine passport, driver's licence, UMID, SSS/GSIS ID) submitted for KYC verification
• Selfie or live photo for identity matching, where required

2.2 Financial and Payment Data

• GCash number, Maya account, or other linked e-wallet identifiers
• Bank account number and institution (for bank transfer withdrawals)
• Visa/Mastercard card number (last four digits only; full card numbers are never stored by 51games)
• Transaction history including deposits, withdrawals, amounts, dates, and payment methods
• Source of funds documentation, where requested for compliance purposes

2.3 Gaming and Activity Data

• Game and bet history, including bet amounts, outcomes, session durations, and game types
• Live casino session data including table selections and bet patterns
• Sports betting selections, markets, odds accepted, and bet settlement records
• Bonus and promotion usage history
• Responsible gaming tool usage (deposit limits, session alerts, self-exclusion)

2.4 Technical and Device Data

• IP address and approximate geographic location derived from it
• Device type, operating system, browser type, and version
• Session timestamps, page views, and clickstream data
• Cookie identifiers and tracking pixel data (see Section 6)

2.5 Communication Data

• Content of Live Chat, email, Viber, and Telegram support communications
• Records of complaints, dispute submissions, and formal correspondence
• Survey responses and feedback submitted voluntarily

03 How We Use Your Personal Data

51games uses the personal data we collect for the following purposes. Each purpose is linked to a legitimate reason — we do not collect data we don't need, and we don't use data for purposes beyond what's described here.

51games does not use your personal data to build profiles for sale to advertisers, data brokers, or third-party marketing companies. Analytics performed on gameplay data are used exclusively to improve the 51games platform and are carried out on aggregated, anonymised datasets wherever possible.

04 Legal Basis for Processing

Under the Philippine Data Privacy Act, personal data may only be processed when a lawful basis exists. 51games processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services you have signed up for — account management, bet placement, payment processing, and game delivery.
• Legal obligation: Processing required to comply with Philippine gaming regulations, anti-money laundering laws (AMLA), tax obligations, and orders from competent authorities including the National Privacy Commission.
• Legitimate interest: Processing for fraud prevention, security monitoring, responsible gaming oversight, and general platform analytics — where our interests do not override your rights.
• Consent: Processing for optional purposes such as promotional email communications, where we will ask for your explicit consent and you may withdraw it at any time.

05 Data Sharing and Third-Party Processors

51games does not sell, rent, or trade your personal data to any third party. However, we do share data with trusted service providers and partners who process it on our behalf to deliver the 51games service. All third-party processors are contractually bound to process your data only for specified purposes and to maintain appropriate security standards.

5.1 Categories of Third-Party Processors

• Payment processors: GCash (Mynt), Maya (Voyager Innovations), BancNet, Visa/Mastercard acquiring banks, and other licensed Philippine payment service providers. These partners receive only the data necessary to process the relevant transaction.
• Game providers: Licensed software suppliers including JILI Technology and live casino platform providers. Game providers receive anonymised player identifiers and bet data to deliver game outcomes and settle wagers.
• Identity verification services: KYC and document verification platforms that compare submitted ID documents and biometric data against verification databases. These services are operated under applicable data protection agreements.
• Cloud infrastructure providers: Servers and infrastructure services on which the 51games platform operates. Data stored on these services is encrypted and access-controlled.
• Analytics and security platforms: Tools used to detect fraud, monitor for irregular account activity, and analyse aggregate platform performance. These tools process data only as instructed by 51games.

5.2 Regulatory and Legal Disclosure

51games may be required to disclose personal data to Philippine government agencies or law enforcement authorities in response to a valid legal order, warrant, or regulatory request. This includes the National Privacy Commission, Anti-Money Laundering Council (AMLC), Bureau of Internal Revenue (BIR), and the applicable gaming regulatory authority. We will notify you of such disclosures where legally permitted to do so.

06 Cookies and Tracking Technologies

51games uses cookies and similar tracking technologies to operate the platform, maintain session security, and understand how players navigate the site. Here's what we use and why:

6.1 Essential Cookies

These cookies are required for the 51games platform to function. They maintain your login session, remember your language preferences, and ensure security features such as CSRF protection work correctly. You cannot opt out of essential cookies while using the platform — they are strictly necessary for service delivery.

6.2 Analytics Cookies

We use analytics tools to understand aggregate patterns in how the platform is used — which pages are visited most, where users drop off during registration, and which games are most popular. This data is collected in aggregate and anonymised form. It helps 51games improve the product based on actual usage rather than assumptions.

6.3 Security and Fraud Detection Cookies

Cookies and fingerprinting data are used to identify suspicious login patterns, detect compromised accounts, and prevent fraudulent access. These are part of our security infrastructure and operate in the background without affecting your gameplay experience.

6.4 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use the 51games platform. Disabling analytics cookies will not affect core functionality. Most modern browsers allow you to block third-party cookies by default — we recommend reviewing your browser's privacy settings for more control.

07 Data Retention

51games retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law. Specific retention periods by data category:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements.
• Financial and transaction data: Retained for a minimum of five (5) years from the date of each transaction as required by anti-money laundering regulations and BIR requirements.
• Gaming and bet history: Retained for a minimum of three (3) years from the date of each session or bet, and indefinitely in anonymised, aggregated form for platform analytics.
• Customer support communications: Retained for three (3) years from the date of last contact, or longer if the communication relates to an unresolved dispute or regulatory matter.
• Marketing consent records: Retained for the duration of the consent plus one (1) year following withdrawal.
• Technical and device data: Retained for up to 24 months from collection in identifiable form, after which it may be retained in anonymised form indefinitely.

When data is no longer required, 51games will securely delete or anonymise it in accordance with our internal data destruction procedures. Players who close their accounts may request earlier deletion of certain data categories — see Section 9 for your rights.

08 How We Protect Your Data

51games implements a layered set of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes:

• TLS/SSL encryption for all data transmitted between your device and 51games servers — ensuring that login credentials, payment details, and personal information cannot be intercepted in transit.
• Encryption at rest for sensitive data categories including identity documents, payment method details, and account passwords (which are stored as salted hashes, never in plain text).
• Access controls that restrict 51games staff access to personal data on a strict need-to-know basis. Staff with access to player data are subject to confidentiality agreements and regular security training.
• Multi-factor authentication for internal systems that access player data, and OTP verification for sensitive player account actions including withdrawals and password changes.
• Regular security audits and penetration testing to identify and address vulnerabilities in the platform before they can be exploited.
• Intrusion detection systems that monitor for unusual activity patterns and trigger automatic security responses when anomalies are detected.

09 Your Data Rights Under Philippine Law

As a Filipino data subject, you have the following rights over your personal data held by 51games under the Data Privacy Act of 2012. To exercise any of these rights, contact us at support@51games.click with the subject line "Data Rights Request" and include your registered account username and a description of your request.

We will respond to all data rights requests within 15 business days. Complex requests may require additional time, in which case we will notify you of the extended timeline.

10 Children's Privacy

51games is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes date of birth verification and post-registration KYC checks specifically to identify and prevent underage access.

If we discover that an account has been registered by or on behalf of a person under 21, the account will be immediately suspended, all funds returned (net of bonuses), and any personal data collected from the minor will be permanently deleted in accordance with applicable law. If you believe a minor has registered on 51games, please contact us immediately at support@51games.click.

11 Third-Party Links and Services

The 51games platform does not contain links to external third-party websites. All navigation links on the 51games site go to internal pages only. Game content is delivered through licensed game providers operating within the 51games platform environment — players are not redirected to external sites during gameplay.

If you access 51games through a referral link, affiliate banner, or third-party channel, the privacy practices of those third-party sources are independent of 51games. We are not responsible for the data practices of external platforms that may refer players to 51games. Once you are on the 51games platform, this Privacy Policy governs the handling of your data.

12 Changes to This Privacy Policy

51games may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or the services we provide. Material changes — those that meaningfully affect how we collect, use, or share your personal data — will be communicated to registered players via the email address on file at least 14 days before the changes take effect.

Non-material changes (such as clarifications, corrections, or formatting updates) may be made without advance notice. The "Last Updated" date at the top of this Policy reflects the most recent revision. Continued use of 51games after the effective date of any update constitutes acceptance of the revised Policy.

We recommend reviewing this Policy periodically. If you have any concerns about an update, contact us before the effective date and we will address them.

13 Contact and Data Protection Officer

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data at 51games, please contact our Data Protection Officer:

• Email: support@51games.click (subject line: "Privacy / DPO Request")
• Live Chat: Available 24/7 on the 51games website
• Response Time: Data rights requests acknowledged within 5 business days; resolved within 15 business days

If you are not satisfied with how 51games has handled your personal data or responded to your data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).